Provider Training
See the training information below and stay up-to-date on topics that are important to your practice.
- Care Philosophy Training: Establishing a Trauma-Informed Care Environment
This course from Optum Health Education offers a foundation for establishing a trauma-informed care environment rooted in evidence-based best practices. The course is designed for those who provide direct services to individuals with highly complex social, behavioral and medical needs. Topics include Adverse Childhood Experiences (ACEs), person-centered care, addiction and recovery, harm reduction, personal narratives, motivational interviewing, stages of change, positive psychology, de-escalation, boundaries and self-care. Continuing education credits are available for this course.
- Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice.
- Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
- Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
- UnitedHealthcare Attention-Deficit/Hyperactivity Disorder (ADHD) 2020 Toolkit
Non-licensed behavioral health providers are required by the Louisiana Department of Health and Hospitals to complete standard basic training courses. The required trainings and attestation form are available on Provider Express under "Louisiana Non-Licensed Behavioral Health Provider Training".
Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
- Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
- Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
- Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.
We offer on-site visits to help you gain a better understanding of our policies and procedures.
If your practice is new to our network or if you would like to schedule an on-site orientation with your dedicated Provider Relations Advocate, email UnitedHealthcare Community Provider Relations at: southeastprteam@uhc.com.
In addition to on-site visits, our Provider Advocates conduct provider education webinars on a regular basis.
If your practice is new to our network, or if you would like to schedule an onsite orientation to learn more about our policies and procedures, please email UnitedHealthcare Community Provider Relations at southeastprteam@uhc.com.
Topics of discussion may include:
- Claim submission procedures
- Timely filing guidelines
- Billing and prior authorization policies
- Provider dispute and resolution process
- Other topics and tools relevant to your practice
UHC On Air is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.
UHC On Air Topics
- Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
- Claims and Payments: Get the most recent claims processing information.
- Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
- Reform and Regulations: Get up-to-date regulatory data.
- State-Specific Information: Each state has its own page for state-specific information and resources.