Claims and Payments | UnitedHealthcare Community Plan of Louisiana
Here you will find the tools and resources you need to help manage your practice’s submission of claims and receipt of payments. Your primary UnitedHealthcare claims resource, the Claims (on Link), is available on Link, the gateway to UnitedHealthcare’s self-service tools.
If you are not satisfied with the outcome of a Claim Reconsideration Request, you may submit a formal Claim Dispute/Appeal using the process outlined in your provider manual.
A formal Claim Dispute/Appeal is a comprehensive review of the disputed claim(s), and may involve a review of additional administrative or medical records by a clinician or other personnel.
UnitedHealthcare Community Plan generally completes the review within 30 calendar days. However, depending on the nature of the review, a decision may take up to 60 days from the receipt of the claim dispute documentation. We will contact you if we believe it will take longer than 30 days to render a decision.
Please allow 10 business days from the submission date to enable us to begin processing the review before requesting a status update.
Additional state requirements may apply. Please consult the applicable state Provider Administrative Guide or Manual for more details or contact the provider services center.
Using Electronic Data Interchange (EDI) for all eligible UnitedHealthcare transactions can help your organization improve efficiency, reduce costs and increase cash flow. We encourage you to use the following tools and resources to help you get started with electronic transactions.
March Vision Care is the vision vendor for UnitedHealthcare and provides routine vision services which include:
Services and exams for vision correction and refraction error
Eyewear, contacts if the only means to restore vision
For all other vision services please contact UnitedHealthcare Community Plan customer service at 1-866-675-1607.
Adult Vision for Members over Age 21
March Vision Care is the vision vendor for UnitedHealthcare and provides routine vision services. Additional vision and services will be provided to complement the limited Medicaid vision benefit. Services include:
One Routine Eye Exam every two years; and
$100 allowancefor frames/lenses every two years
Note: Vision services performed by an Optometrist are reimbursable for routine and non-routine services. Claims must be submitted to March Vision Care for processing. This is due to the expanded scope of the services the Louisiana Board of Optometry now allows Optometrists to perform in the office setting.